Customer Care Representative

Support Fashion Shoppers Across Multiple Channels in a Global Brand

Fashion retail thrives on memorable customer experiences, and every interaction matters. As a Customer Service Representative, you'll support customers of one of the world's most recognized retail groups across voice, chat, email, and social channels. Through Emapta, gain career stability, continuous learning opportunities, and exposure to international customer service standards.

Job Overview

• Employment type: Project-based
• Shift: Shifting
• Work setup: Onsite, Clark, Pampanga
• Salary: Earn up to PHP22,500

Exciting Perks Await!

• Competitive salary package + performance incentives
• Prime office location in Pampanga (conveniently accessible by PUVs, with nearby restaurants and banks)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
• Exclusive lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• At least 6 months of customer service experience in a BPO, retail, hospitality, food service, travel, banking, shared services, or similar customer-facing environment
• Strong customer service, problem-solving, and relationship-building skills
• Excellent English communication skills, both written and verbal
• Willingness to work full-time onsite in Clark, Pampanga
• Flexibility to work shifting schedules, weekends, holidays, and rotating schedules within a 24/7 operation
• Comfortable supporting customers through phone, email, chat, and social media channels
• Basic proficiency in Microsoft Office or Office365 applications
• Ability to multitask, follow processes, and work effectively in a fast-paced environment

Your Daily Tasks

• Respond to customer inquiries via phone, email, chat, and social media promptly and professionally, aligned with the brand voice
• Identify and assess customers' needs to ensure satisfaction
• Resolve issues within agreed response times and ensure high satisfaction
• Build trust with customers through clear and friendly communication
• Provide accurate information using proper tools and methods
• Meet individual and team sales targets and quotas
• Handle complaints and ensure timely resolution
• Keep detailed records of interactions and transactions
• Follow set communication procedures and policies
• Work on team KPIs and business guidelines
• Go the extra mile to engage customers

Join the Top 1% Talent. A better career. A better life.

At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long-term success. Recognized as one of HR Asia’s Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta stands among the region’s most respected employers, committed to empowering talent through stability, opportunity, and continuous development.

Step into a career that moves with you. Apply today!